Privacy Policy

If you are providing us with personal data relating to another individual, you are to be considered as a Merchant, where data are processed as follows.

If you are a Merchant, you agree to comply with data protection laws applicable to your business. Furthermore, you agree that you acquire legal basis for the processing of personal data of your Customer, including, but not limited to, the use and access of the respective personal data by Dishwalla and other third parties used by Dishwalla for the provision of its Services.

What information do we collect from Merchants?

We collect the following data to confirm your identity, contact you, invoice you, and otherwise provide our Services.

• Company name
• Address
• Email address and phone number
• Payment details

To give you access and to improve our Services, we may collect data about:

• How and when you access your account
• Information about the device and browser you use
• Your network connection
• Your IP address

For us to be able to provide you our Services and support, to process orders, for you to better serve your Customers, and to improve our Services, we collect information about your Customers:

• Name, surname, company name
• Shipping and billing address
• Email address and phone number
• IP address and device data
• Other information that you share with us or that customers provide while using our Services or during checkout

When you give us your permission, we might use personal data for other purposes as well.

Upon starting to use our Services we may process your email address to send you informative materials, such as newsletters, advertisements and others. At any point in time you can unsubscribe from receiving the above-mentioned information in our email footers and through your notification settings on Dishwalla. We will not use the contact details of your Customers to directly advertise our Services to them.

1. 2. Information collected from our Users

If you use our Services to place personal orders without processing the data of third parties, you are to be considered as the User, where data are processed as follows.

What information do we collect from Users?

We collect the following data to confirm your identity, contact you, invoice you, and otherwise provide our Services.

• Name, surname, company name
• Shipping and billing address
• Email address and phone number
• Payment details
• IP address and device data
• Other information that you share with us while using our Services or during checkout

We collect the above-mentioned personal data when the User uses or accesses our Services, places an order, or signs up for an account on our website or mobile app.

Upon starting to use our Services or when you subscribe to our blog or newsletters, we may process your email address to send you informative materials. At any point in time you can unsubscribe from receiving the above-mentioned information in our email footers and through your notification settings on Dishwalla.

1. 3. Information collected from Dishwalla website visitors and users

Upon visiting our website, requesting customer support, or subscribing to our blog, we may collect and process the following information related to you.

What information do we collect from website visitors?

To provide you with a better customer experience and to improve our Services, we may collect the following information about:

• Your device and browser
• Your IP address
• Other information that is collected from cookies and similar technology we use.

To ensure a smooth customer support experience, we process information that you provide on our website (eg. in chat or on the comment section of our blog), in emails, or through other means of communication you have used. For this purpose, we may process:

• Your name
• Email address
• Website address
• Any information that you share
• IP address

We use this information to provide and enhance our Services and answer any questions you may have.

In order for Dishwalla to provide you with our Services, we work with third parties with whom we may share personal data to support these Services. Your personal data may be shared with third parties who provide hosting and server co-location services, communications and content delivery networks, data and cyber security services, billing and payment processing services, fraud detection and prevention services, web analytics, email distribution and monitoring services, session recording services, marketing services, our legal and financial advisors, among others (together – “Third Party Service Providers”). The Third Party Service Providers may only receive the minimum amount of personal data necessary, depending on their particular roles and purposes in facilitating and enhancing our Services and business, and may only use it for such purposes. We will only share personal data to Third Party Service Providers that have undertaken to comply with obligations set out in applicable data protection laws.

Note that while our Service may contain links to other websites or services, we are not responsible for each respective website’s or service’s privacy practices, and encourage you to be aware when you leave our Services and read the privacy statements of each and every website and service you visit. This Privacy Policy does not apply to third-party websites and services.

If you are a Merchant, by using our Services you are providing us with irrevocable consent to use any Third Party Service Provider at our discretion for the purposes of providing the Service.

Dishwalla is limited in responsible for the processing of personal data carried out by Third Party Service Providers that Dishwalla has engaged with for respective data processing only in accordance with applicable laws.

In certain circumstances, we may also be required to share information with third parties to conform to legal requirements or to respond to lawful requests by public authorities as well as to protect our, or a third party’s, lawful interests.

We may retain your personal data, as well as your Customers’ information, for as long as your relationship with us is active by having a Dishwalla account, or as otherwise needed to provide you our Services.

After terminating your relationship with us by deleting your Dishwalla account or otherwise ceasing to use our Services, we may continue to store copies of your and your Customers’ personal data as reasonably necessary to comply with our legal obligations, to resolve disputes between you and us or you and your Customers, to prevent fraud and abuse, to enforce our agreements, and/or to protect our legitimate interests.